Question 1

What types of companies use SHIELD for fraud prevention?

Accepted Answer

SHIELD is used by digital businesses operating at scale and facing high fraud risk, including fintech, e-commerce, mobility, marketplaces, and on-demand platforms. As an enterprise fraud prevention platform, SHIELD is especially valuable for mobile apps and service platforms handling payments, incentives, or large volumes of user activity.

Question 2

What fraud challenges do SHIELD customers typically face?

Accepted Answer

SHIELD customers face large-scale fraud challenges such as fake account creation, account takeovers, promo and incentive abuse, payment fraud, and coordinated collusion. These attacks often involve sophisticated tools that enable fraudsters to operate multiple identities while appearing legitimate.

Question 3

How quickly do customers see fraud reduction after implementing SHIELD?

Accepted Answer

Customers can see fraud reduction as soon as SHIELD is fully implemented, with credible risk insights available from day one. Powered by SHIELD’s Global Intelligence Network and persistent device intelligence, the platform delivers immediate protection without requiring a lengthy behavioral training period.

Question 4

What makes SHIELD different from other fraud vendors, according to customers?

Accepted Answer

Customers highlight SHIELD’s device-first approach as a key differentiator, enabling fraud prevention at the root by identifying the physical device behind every activity. Powered by SHIELD AI and patented SHIELD Sentinel technology, SHIELD Device ID sets a global standard for device identification and delivers real-time actionable fraud intelligence through more than 20 risk indicators.

Question 5

Is SHIELD suitable for fast-growing startups as well as enterprises?

Accepted Answer

Yes. SHIELD is a scalable fraud detection platform designed to support both fast-growing startups and large enterprises. Its plug-and-play integration, high accuracy, and ability to handle massive activity volumes allow businesses to scale protection without replacing or rebuilding systems.

Question 6

How does SHIELD help customers scale securely across regions?

Accepted Answer

SHIELD enables secure global expansion through its Global Intelligence Network, which shares real-time fraud patterns and attack techniques observed worldwide. Combined with persistent device identification, SHIELD provides consistent cross-regional protection without requiring region-specific rule tuning.

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